Privacy Notice

Last updated: 21 August 2026

1. Who controls your information

ADL Mobile Mechanic is the controller for information used to answer enquiries, arrange and carry out mobile vehicle work, operate the diary and run this website. ADL decides why and how those business records are used. The independent website supplier provides technical development and support and may access limited information only where necessary to maintain or secure the site and on ADL's instructions.

2. Information collected

Contact: name, email, telephone number and messages.
Vehicle/job: registration, make/model, MOT details, symptoms, requested service, quote and repair information.
Booking/location: postcode or work address, preferred date/part of day and confirmed arrival window.
Website/security: IP address, device/browser details, request logs, rate-limit and security events.
Public content: genuine review details and gallery images where publication is lawful.

3. Purposes and lawful bases

Contract and pre-contract steps: assess requests, quote, arrange visits and perform agreed work.
Legitimate interests: operate and secure the site, plan routes/diary, answer customers, prevent abuse and keep reasonable business records.
Legal obligations: tax, accounting, safety, insurance and other required records.
Consent: identifiable publicity, optional direct marketing or optional tracking if introduced.

Booking information is not sold and is not placed on an unrelated marketing list.

4. Booking, email and Google Calendar

The form creates a request, not a confirmed appointment. It stores the request in ADL's protected Cloudflare D1 dashboard and sends transactional email through Resend. Aaron contacts the customer to agree the exact visit. When confirmed in the dashboard, relevant customer, vehicle, address and job details are written to ADL's connected Google Calendar and a confirmation email is sent.

Availability checks consider configured working days, capacity and the connected calendar. Registration lookups request DVSA vehicle/MOT data and can be unavailable or incomplete; manual vehicle details can be used instead.

5. Providers and recipients

Cloudflare: hosting, security, logs, D1 booking/admin records and R2 gallery storage.
Resend: transactional email content and delivery metadata.
Google: Calendar, address/Places and public review information where used.
DVSA: vehicle and MOT lookup information.
Website/IT support: limited authorised access for maintenance, security or troubleshooting.
Suppliers, insurers, advisers or authorities: where needed for the job, safety, legal claims or obligations.

Some providers may process data outside the UK using their applicable transfer safeguards.

6. Cookies and browser storage

The public ADL website does not currently load advertising pixels or third-party analytics cookies, so it does not ask you to accept optional tracking. Strictly necessary authentication/security cookies are used in the protected admin area. Booking-flow storage may keep the details you entered while you move between booking screens on the same device. If optional analytics or marketing tools are introduced, they must remain off until a valid consent choice is provided.

7. Retention

A pending request remains in the website dashboard while ADL needs it to respond. Confirmed and declined requests are removed from that temporary dashboard queue; older unanswered pending rows are also cleared during routine system use. This applies only to the D1 dashboard row.

Google Calendar events, sent/received emails, invoices, quotes, warranty or repair records, photographs, paper records and records in other tools are separate. ADL decides and operates their retention according to the purpose, legal obligations and possible warranty or dispute needs. Provider security and delivery logs follow the provider's configured retention.

8. Your rights

Depending on the circumstances, you may request access, correction, deletion, restriction, portability or object to processing. You may withdraw consent for future use where consent applies. Legal exceptions can apply, including for tax, warranty or legal-claim records.

9. Security and complaints

Booking, calendar and administration access is restricted and reasonable safeguards are used, but no online system can guarantee absolute security. Please contact ADL first about a concern.

You may also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

10. Changes

This notice may change when the website, service or providers change. The current version and date remain on this page.