Service Terms & Conditions

Last updated: 21 August 2026

1. Provider and consumer rights

These terms apply when a customer asks ADL Mobile Mechanic to assess, quote for or carry out mobile vehicle work. ADL is the service provider and party to the repair contract. Nothing removes rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015.

2. Requests and confirmation

The online form is a request, not a confirmed appointment.
Aaron reviews the job, vehicle, route and location, then agrees an exact date and arrival window with the customer.
Displayed availability reflects configured working days and diary capacity but remains subject to confirmation, traffic, weather, parts and earlier work.
A changed date or time applies only when the customer accepts it.

3. Quotes, diagnosis and additional work

Quotes rely on supplied information and may change after inspection, testing or dismantling identifies the actual fault.
A diagnostic or call-out charge may apply even if repair is not completed during the first visit; known charges are explained before confirmation.
Material additional work requires approval, except for a reasonable step needed to make an immediate situation safe.
Parts price and availability can change. A quote is valid for its stated period, or 14 days if none is stated.

4. Cancellation and cooling-off

Please give at least 24 hours' notice where possible. A cancellation/wasted-visit charge applies only if clearly disclosed before confirmation and reflects reasonable costs or loss.

A consumer contract agreed online, by phone or away from business premises may carry a statutory 14-day cancellation period. If the customer expressly asks ADL to start during it, a reasonable amount may be payable for work already supplied. The right can end after full performance where the law's consent and acknowledgement requirements are met. Statutory exceptions may apply.

5. Safe work location and customer duties

Provide lawful access, keys, any locking-wheel-nut key and enough safe working space on firm, reasonably level ground.
Obtain landowner permission where needed, disclose hazards and keep children/animals away.
Confirm ownership or authority to approve the work and provide accurate vehicle/fault details.
ADL may stop, refuse or rearrange work where the location, vehicle, weather or another condition makes mobile work unsafe.

6. Parts, payment and guarantees

Payment is due at the time stated on the quote or invoice, normally on completion. ADL may request payment for special-order/high-value parts before ordering. Any labour guarantee and parts warranty is stated on the job's quote or invoice.

Customer-supplied parts are fitted only by agreement. ADL is not responsible for a defect inherent in a part supplied by the customer, but remains responsible for performing the agreed fitting service with reasonable care and skill. Statutory rights remain unaffected.

7. Standard of work and liability

ADL will provide services with reasonable care and skill. ADL is not responsible for a pre-existing or unrelated fault merely because it is discovered during work, nor for loss caused by inaccurate information, an unsafe location, use contrary to clear advice or later interference by another person.

ADL does not exclude liability that cannot legally be excluded, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation and mandatory consumer remedies. Subject to those protections, ADL is not responsible for loss that was not a reasonably foreseeable result of its breach or for business loss suffered by a consumer using the vehicle mainly for private purposes.

8. Photos, reviews and website information

Identifiable customers, private locations or registrations are not intentionally published without a suitable lawful basis. Reviews must reflect genuine experiences. Website information is general, not a remote diagnosis or a guarantee that a vehicle is safe. Third-party vehicle/MOT data can be delayed, unavailable or incomplete.

9. ADL and website-supplier responsibilities

ADL controls prices, service claims, customer communications, visits, repairs, safety and records kept in Google Calendar, email, accounting systems, job sheets, paper files and other business tools. Those operational matters remain ADL's responsibility.

The independent website supplier provides technical website development and support. The supplier is not a party to the customer's repair contract and does not direct ADL's mobile work or use of independently managed systems. This allocation does not remove either party's responsibility for its own acts, omissions, data processing, security, intellectual-property use or other legal obligations.

10. Data protection

ADL is controller for booking and operational records. A confirmed or declined request is removed from the temporary website dashboard queue, but calendar events, email, invoice, repair, warranty and paper records are separate. The Privacy Notice explains these systems and retention.

11. Complaints and governing law

Please raise a problem promptly and allow ADL a reasonable opportunity to inspect and, where appropriate, put the work right. These terms are governed by the law of England and Wales, while consumers retain mandatory rights that apply where they live.